Summary: Due to the digital nature of our services, refunds are evaluated on a case-by-case basis. We offer satisfaction guarantees for most services with clear refund conditions outlined below.
As we provide digital services and custom software development, our refund policy differs from physical goods. We are committed to customer satisfaction and will work with you to resolve any issues.
Refund Period: 14 days from purchase
Conditions:
Refund Amount: 100% refund if conditions are met
Refund Conditions:
Guarantee: We guarantee that delivered software will match agreed specifications. If it doesn't, we will fix issues at no additional cost or provide a partial refund.
Satisfaction Guarantee: If you're not satisfied with the quality of our work, we will:
Conditions: Refund request must be made within 7 days of service delivery with specific reasons.
Refund Policy: No refunds for completed consultation sessions.
Cancellation: You may cancel scheduled consultations up to 24 hours before the appointment for a full refund.
Guarantee: If you're not satisfied with a consultation, we'll schedule a follow-up session at no charge.
The following services are non-refundable once delivered:
To request a refund:
Approved refunds will be processed within 5-10 business days to the original payment method.
You will receive an email confirmation when the refund has been processed.
If you're not satisfied with our refund decision, you may:
Important Restrictions:
For refund requests or questions about this policy:
Email: info@ecobyte.ee
Phone: +372 1234 5678
Business Hours: Monday - Friday, 9:00 - 17:00 EET