Privacy Policy

1. Introduction

EcoByte OÜ ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our e-shop and services.

We comply with the EU General Data Protection Regulation (GDPR) and Estonian data protection laws.

2. Data Controller

EcoByte OÜ

Registry Code: 17170918

Address: Harju maakond, Tallinn, Mustamäe linnaosa, Sõpruse pst 216-26, 13416, Estonia

Email: info@ecobyte.ee

Phone: +372 5385 0843

3. What Personal Data We Collect

We collect the following types of personal data:

3.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Billing Information: Billing address, country, postal code
• Payment Information: Payment card details (processed securely by our payment provider)
• Communication Data: Messages, support tickets, consultation notes

3.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, services viewed, time spent on site
• Cookies: Session cookies, preference cookies (see Cookie Policy below)

4. Why We Collect Your Data (Legal Basis and Purpose)

4.1 Contract Performance

We process your data to:

• Process and fulfill your orders
• Deliver services you've purchased
• Provide customer support
• Send order confirmations and updates

4.2 Legal Obligations

We process your data to:

• Comply with tax and accounting requirements
• Maintain records as required by law
• Respond to legal requests

4.3 Legitimate Interests

We process your data to:

• Improve our services and website
• Prevent fraud and ensure security
• Analyze usage patterns
• Send service updates and important notices

4.4 Consent

With your consent, we may:

• Send marketing communications
• Use cookies for analytics
• Share testimonials or case studies

5. How We Use Your Data

Your personal data is used for:

• Processing orders and payments
• Delivering services and support
• Communicating about your orders
• Improving our services
• Complying with legal obligations
• Preventing fraud and abuse
• Sending relevant updates (with consent)

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

6.1 Service Providers

• Payment processors (for secure payment processing)
• Cloud hosting providers (for data storage)
• Email service providers (for communications)

6.2 Legal Requirements

We may disclose your data if required by law, court order, or government request.

6.3 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred to the new entity.

7. Data Retention

We retain your personal data for:

• Account Data: As long as your account is active
• Order Data: 7 years (for tax and legal compliance)
• Marketing Data: Until you withdraw consent
• Technical Data: 12 months

8. Your Rights Under GDPR

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@ecobyte.ee

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Access controls and authentication
• Regular security audits
• Employee training on data protection

10. Cookies

We use cookies to:

• Maintain your session
• Remember your preferences
• Analyze site usage

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses
• Adequacy decisions
• Privacy Shield certification (where applicable)

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.

14. Contact and Complaints

For privacy-related questions or to exercise your rights:

Email: info@ecobyte.ee

Phone: +372 5385 0843

Address: EcoByte OÜ, Harju maakond, Tallinn, Mustamäe linnaosa, Sõpruse pst 216-26, 13416, Estonia

If you're not satisfied with our response, you have the right to lodge a complaint with:

Estonian Data Protection Inspectorate

Website: www.aki.ee